Refund Policy

Draft updated: August 2, 2026

This policy covers token purchases, failed outputs, incorrect token charges, duplicate payments and billing reviews.

Token purchases

Output tokens are used for successful SkyVault output and delivery actions. Requests for a refund of unused tokens are reviewed based on the purchase and account record.

Failed outputs

A failed render or failed delivery attempt does not use output tokens.

Token corrections

If a token charge appears wrong, contact SkyVault. We will review the job record and correct the token balance if the charge was incorrect.

Manual review

Refund requests, billing corrections and duplicate payments are reviewed by SkyVault support.

Contact

Refund or billing questions can be sent to gdwizard@skyvaultapp.com or through the contact page.