Common questions

What is SkyVault?

SkyVault is a dropzone video operations system for the workflow around student videos: project creation, media import, templates, freefall markers, still photos, social clips, Customer Did Not Buy teasers, branding, delivery, token accounting, and diagnostics.

What does CDNB mean?

CDNB means Customer Did Not Buy. A CDNB teaser is a short output for missed-sale recovery when a student did not purchase the full video package on the day.

How do output tokens work?

The pricing model is simple: $1 equals 1 output token, with a 50-token minimum purchase. Tokens are consumed for successful output or delivery actions.

How do I buy more tokens?

Use the Buy Tokens link on the pricing page or inside SkyVault. Checkout is handled by Stripe. Use the token account email provided during onboarding so the purchase can be matched correctly, then return to SkyVault and click Check License. Account email changes are handled by SkyVault support.

What does a typical customer job cost?

Output costs are 3 tokens for a full edited video, 1 token for photos, 2 tokens for a Social Clip, 1 token for a CDNB teaser, and 2 tokens for the delivery bundle. A full video plus photos is 4 tokens. A larger package with video, photos, Social Clip, CDNB teaser, and delivery is 9 tokens.

Do tokens expire?

Tokens use a 365-day expiry that refreshes for the combined balance after each new token purchase. For example, if an owner has remaining tokens and buys more, the new combined balance receives a fresh expiry window.

Does SkyVault require a subscription?

The commercial model is token based, not a forced monthly subscription.

Are branding and overlays paid add-ons?

Branding, overlays, watermarks, intro/outro promo assets, and delivery tools are available to active owner accounts. SkyVault charges tokens for successful outputs and delivery actions, not separate monthly add-ons for those controls.

Where does customer media go?

SkyVault is designed around local owner-controlled projects and folders. Media is not sent to a SkyVault cloud service by default. Online delivery happens only through configured owner services such as YouTube, Google Drive, or Gmail.

Can SkyVault send videos and photos to customers?

SkyVault has delivery workflow support for YouTube, Drive, Gmail, USB, delivery records, and retry paths. Owners still control their own connected accounts and settings.

What should a new owner check after install?

Start with owner details, storage folders, branding, templates, overlay defaults, output defaults, Google Delivery if needed, and one short test render. This confirms the install matches the dropzone workflow before staff use it for customers.

What is the guided checklist?

The guided checklist is an optional operator safety feature. It helps staff confirm customer details, template selection, imported files, scene checks, freefall markers, output choices, and other pre-render items before starting a job.

Can a dropzone use its own music, templates, and branding?

Yes. SkyVault is designed around owner-controlled settings for templates, music choices, storage, output defaults, overlay rules, logos, watermarks, and promo assets.

Can overlays use animated GIFs or video files?

Owner logo and watermark overlays should use static image files such as PNG, JPG, WebP, or BMP. Animated GIF and video overlays are not supported yet and can behave unpredictably in final renders.

What if Google Delivery stops or hits a quota problem?

SkyVault keeps delivery queue status visible so pending, completed, error, and blocked items can be reviewed. Blocked delivery rows usually need owner setup, Google API, or quota repair before retrying.

Is SkyVault publicly available?

SkyVault is preparing for controlled access. Availability conversations can be started through the contact page.