Common questions

What is SkyVault?

SkyVault has two parts. Ops handles bookings, check-in, assignments, loads, payment records and media orders. Editor turns raw video into branded full edits, photos, Social Clips and CDNB teasers, then records delivery.

What does CDNB mean?

CDNB means Customer Did Not Buy. It is a short teaser a dropzone can send after a student leaves without buying the full video.

How do output tokens work?

The pricing model is simple: $1 equals 1 output token, with a 50-token minimum purchase. Tokens are consumed for successful output or delivery actions.

How do I buy more tokens?

Contact SkyVault to buy tokens. Use the token account email provided during onboarding so the purchase can be matched correctly. After the tokens are added, return to SkyVault and click Check License. Account email changes are handled by SkyVault support.

What does a typical customer job cost?

Output costs are 3 tokens for a full edited video, 1 token for photos, 2 tokens for a Social Clip, 1 token for a CDNB teaser, and 2 tokens for the delivery bundle. A full video plus photos is 4 tokens. A larger package with video, photos, Social Clip, CDNB teaser, and delivery is 9 tokens.

Do tokens expire?

Tokens use a 365-day expiry that refreshes for the combined balance after each new token purchase. For example, if an owner has remaining tokens and buys more, the new combined balance receives a fresh expiry window.

Does SkyVault require a subscription?

No. SkyVault uses output tokens instead of a required monthly subscription.

Are branding and overlays paid add-ons?

Branding, overlays, watermarks, intro/outro promo assets, and delivery tools are available to active owner accounts. SkyVault charges tokens for successful outputs and delivery actions, not separate monthly add-ons for those controls.

Where does customer media go?

SkyVault is designed around local owner-controlled projects and folders. Media is not sent to a SkyVault cloud service by default. Online delivery happens only through configured owner services such as YouTube, Google Drive, or Gmail.

Can SkyVault send videos and photos to customers?

Yes. SkyVault can use the owner’s YouTube, Google Drive and Gmail accounts, or prepare a USB copy. It records the delivery and keeps failed items available for review and retry.

What should a new owner check after install?

Check the owner details, storage folders, branding, templates, overlays and output defaults. Connect Google Delivery if you plan to use it, then run one short test render before staff use SkyVault for a customer.

What is the guided checklist?

It is an optional pre-render check. Staff can confirm the customer, template, imported files, scenes, freefall markers and selected outputs before rendering.

Can a dropzone use its own music, templates, and branding?

Yes. The owner controls the templates, music, storage, output defaults, overlays, logos, watermarks and promotional assets.

Can overlays use animated GIFs or video files?

Owner logo and watermark overlays should use static image files such as PNG, JPG, WebP, or BMP. Animated GIF and video overlays are not supported yet and can behave unpredictably in final renders.

What if Google Delivery stops or hits a quota problem?

SkyVault keeps delivery queue status visible so pending, completed, error, and blocked items can be reviewed. Blocked delivery rows usually need owner setup, Google API, or quota repair before retrying.

Is SkyVault publicly available?

Access is currently arranged directly with SkyVault. Dropzone owners can request a demonstration through the contact page.